Frequently Asked Questions
Everything you need to know about your imagi tech experience
What is the standard shipping timeframe for imagi electronics?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do my imagi products come with a warranty?
Yes, all imagi electronic devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronics?
You can return products within 30 days of delivery. Please note that for opened electronics, a small restocking fee may apply, and the item must be returned with all original packaging and accessories.
Are the devices sold on imagi compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or using a certified travel adapter for international use.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.
Which payment methods do you accept?
imagi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for eligible purchases.